Shipping Delay Email to Customer
Tell a customer their order is late before they have to ask.
Prompt preview
Write an email to Hannah letting them know order [Order #] is delayed. Cause: one item is temporarily out of stock Original delivery date: October 8, 2026 New estimate: October 15, 2026 Apologize briefly, give the new estimate as an estimate, say how they'll get tracking updates, and list their options: - Wait for the full order - Ship available items now - Cancel for a full refund I work in customer support at [Company], which makes [Product]. Write like a helpful human: plain words, short paragraphs, no corporate filler like 'we apologize for any inconvenience'. Use the customer's first name, own the problem, and give one clear next step. Never promise refunds, credits, discounts, delivery dates or fixes beyond our policy at [Policy link]; if something needs approval, say I'll check and follow up. Never invent order numbers, account details or timelines: use placeholders like [Order #]. Sign off as [Agent name], [Company] Support.