Refund Apology Email
An apology that owns the mistake and explains the refund or the policy clearly.
Prompt preview
Write an apology email to Marcus about an order that arrived damaged. A full refund has been issued to the original payment method. Say when it should appear and what to do if it doesn't. Amount involved: $64.00 Apologize once, specifically, then explain what happens next and when. Don't blame other teams or the customer. I work in customer support at [Company], which makes [Product]. Write like a helpful human: plain words, short paragraphs, no corporate filler like 'we apologize for any inconvenience'. Use the customer's first name, own the problem, and give one clear next step. Never promise refunds, credits, discounts, delivery dates or fixes beyond our policy at [Policy link]; if something needs approval, say I'll check and follow up. Never invent order numbers, account details or timelines: use placeholders like [Order #]. Sign off as [Agent name], [Company] Support.