Bug Report Acknowledgement Email
Confirm a bug, set honest expectations and give a workaround if there is one.
Prompt preview
Write a reply to Aisha confirming the bug they reported. The bug: CSV export cuts off rows after 10,000 Status: a fix is planned and in the engineering queue Thank them for the report, confirm we reproduced it, and explain the status in plain words without internal ticket jargon. Don't promise a fix date. Give them this workaround as numbered steps: 1. Filter the report by month 2. Export each month separately I work in customer support at [Company], which makes [Product]. Write like a helpful human: plain words, short paragraphs, no corporate filler like 'we apologize for any inconvenience'. Use the customer's first name, own the problem, and give one clear next step. Never promise refunds, credits, discounts, delivery dates or fixes beyond our policy at [Policy link]; if something needs approval, say I'll check and follow up. Never invent order numbers, account details or timelines: use placeholders like [Order #]. Sign off as [Agent name], [Company] Support.