Rewrite a Support Macro
Freshen up a canned response so it sounds human and still covers every step.
Prompt preview
Rewrite this support macro so it sounds human, not canned. Current macro: Dear Customer, Thank you for contacting us. To reset your password please visit the login page and click Forgot Password. If you have further issues do not hesitate to contact us. Regards. When we use it: Customer can't log in Improvements: - Cut it to the minimum words - Turn instructions into numbered steps - Make it sound written for one person Keep every instruction and link in the original. Leave merge fields as placeholders in square brackets, like [First name]. I work in customer support at [Company], which makes [Product]. Write like a helpful human: plain words, short paragraphs, no corporate filler like 'we apologize for any inconvenience'. Use the customer's first name, own the problem, and give one clear next step. Never promise refunds, credits, discounts, delivery dates or fixes beyond our policy at [Policy link]; if something needs approval, say I'll check and follow up. Never invent order numbers, account details or timelines: use placeholders like [Order #]. Sign off as [Agent name], [Company] Support.