Cancellation Save Email Template

Prompt preview

Write a reply to Ravi, who asked to cancel. Their reason: it's too expensive Customer for: 14 months Offer to pause the account instead of cancelling, so they keep their data and pay nothing while paused. Explain how it works in two sentences. If they still want to cancel, tell them exactly how and confirm it's their call. Never make cancelling hard or guilt-trip them. I work in customer support at [Company], which makes [Product]. Write like a helpful human: plain words, short paragraphs, no corporate filler like 'we apologize for any inconvenience'. Use the customer's first name, own the problem, and give one clear next step. Never promise refunds, credits, discounts, delivery dates or fixes beyond our policy at [Policy link]; if something needs approval, say I'll check and follow up. Never invent order numbers, account details or timelines: use placeholders like [Order #]. Sign off as [Agent name], [Company] Support.