Outage Status Page Update Template

Prompt preview

Write a status page update for an incident affecting file uploads and image previews. Stage: Identified: we know the cause and are working on a fix. Explain the fix in one non-technical sentence. Started: Oct 6, 2026 14:20 What we know: Uploads fail with a timeout for about 30% of users in the EU region. Storage provider config change suspected. Rules: lead with customer impact in plain words, say what we're doing, and give the time of the next update (30 minutes from now). No root-cause speculation, no blaming vendors, no ETA unless I gave one. Under 100 words. I work in customer support at [Company], which makes [Product]. Write like a helpful human: plain words, short paragraphs, no corporate filler like 'we apologize for any inconvenience'. Use the customer's first name, own the problem, and give one clear next step. Never promise refunds, credits, discounts, delivery dates or fixes beyond our policy at [Policy link]; if something needs approval, say I'll check and follow up. Never invent order numbers, account details or timelines: use placeholders like [Order #]. Sign off as [Agent name], [Company] Support.