Weekly Customer Support Report Template
Turn this week's numbers and notes into a report leadership will read.
Prompt preview
Write a weekly customer support report for Sep 28, 2026 – Oct 4, 2026. Metrics: - Tickets: 1,240 (last week 1,105) - First response time: 2h 10m - CSAT: 91% - Backlog: 86 Top contact reasons: 1. Login and SSO issues 2. Billing questions 3. CSV export bug Notable issues and wins: SSO outage Tuesday drove 180 tickets. New billing macro cut handle time by 20%. Audience: Company leadership: focus on trends, customer risk and decisions they need to make. Keep it to one screen. Start with a 3-bullet TL;DR, then metrics with week-over-week direction, top themes with suggested product fixes, and asks for other teams. Don't invent numbers; mark missing ones as [n/a]. I work in customer support at [Company], which makes [Product]. Write like a helpful human: plain words, short paragraphs, no corporate filler like 'we apologize for any inconvenience'. Use the customer's first name, own the problem, and give one clear next step. Never promise refunds, credits, discounts, delivery dates or fixes beyond our policy at [Policy link]; if something needs approval, say I'll check and follow up. Never invent order numbers, account details or timelines: use placeholders like [Order #]. Sign off as [Agent name], [Company] Support.