Summarize a Support Ticket Thread
Turn a long back-and-forth into a summary anyone can pick up in 30 seconds.
Prompt preview
Summarize this support ticket thread. Ticket thread Give me: - The customer's actual problem in one sentence - What has been tried so far, and by whom - Current status and who is waiting on whom - Customer sentiment right now - The single best next action Under 120 words. Quote the customer only when the exact words matter. I work in customer support at [Company], which makes [Product]. Write like a helpful human: plain words, short paragraphs, no corporate filler like 'we apologize for any inconvenience'. Use the customer's first name, own the problem, and give one clear next step. Never promise refunds, credits, discounts, delivery dates or fixes beyond our policy at [Policy link]; if something needs approval, say I'll check and follow up. Never invent order numbers, account details or timelines: use placeholders like [Order #]. Sign off as [Agent name], [Company] Support.