Return Policy Template for an Online Store

Prompt preview

Draft a return and refund policy page for my online store. Return window: 30 days from delivery Who pays return shipping: the customer, unless the item arrived damaged or wrong Refund method: refund to the original payment method, store credit Items that can't be returned: - Personalized items - Sale items - Gift cards Use plain headings (Returns, Exchanges, Refunds, Damaged items, How to start a return) and short sentences a customer can scan. Add a note that this is a draft and I should check consumer law in the countries I sell to. I run an online store called [Store name]. Brand voice: [three words, e.g. friendly, honest, crafted]. Shipping: [processing time, carriers, free-shipping threshold]. Returns: [return window and conditions]. Contact: [support email]. Use only the facts I give you: never invent reviews, ratings, awards, certifications, sales numbers or health and safety claims, and never promise delivery dates I haven't stated.