Shipping Delay Email to Customers
Tell customers their order is late, honestly and before they have to ask.
Prompt preview
Write an email telling customers their order will ship late. Cause: our fabric supplier shipped late New expected ship date: New ship date Affected: pre-orders of the Harbor jacket Apologize once, explain the cause in one sentence, give the new date, and tell them exactly what they can do (wait, swap the item, or cancel for a full refund). Offer this as a thank-you for their patience: a $10 credit on their next order Subject line plus a body under 130 words. I run an online store called [Store name]. Brand voice: [three words, e.g. friendly, honest, crafted]. Shipping: [processing time, carriers, free-shipping threshold]. Returns: [return window and conditions]. Contact: [support email]. Use only the facts I give you: never invent reviews, ratings, awards, certifications, sales numbers or health and safety claims, and never promise delivery dates I haven't stated.