Customer Service Email Reply
Answer a customer email clearly, with the right tone for the situation.
Prompt preview
Reply to this customer email. Their message: Hi, my order #1042 says delivered but it's not here. What do I do? Order details I can share: #1042, shipped USPS, marked delivered Monday What I can do for them: open a carrier claim and reship if not found in 2 days They're worried. Reassure them first, then give the exact next steps and when they'll hear back from us. Under 140 words. Answer their question in the first two sentences. I run an online store called [Store name]. Brand voice: [three words, e.g. friendly, honest, crafted]. Shipping: [processing time, carriers, free-shipping threshold]. Returns: [return window and conditions]. Contact: [support email]. Use only the facts I give you: never invent reviews, ratings, awards, certifications, sales numbers or health and safety claims, and never promise delivery dates I haven't stated.